Recording and Reporting Solutions
Call recording offers valuable advantages to any organisation: maximising customer service, helping with staff training, and ensuring peace of mind when it comes to due diligence.
Our Call Recording is a secure and compliant recording service, custom built for businesses and embedded within a secure core network, offering a reliable way to record all incoming, outgoing and internal calls. With simple user-based pricing, customers can benefit from unlimited recorded calls and no upfront costs.
Do you know how many calls you are getting? Do you know how they are being handled or who is handling them?
Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience. We offer various service levels, from historic call logging to advanced real-time contact centre services, to suit businesses of all sizes.
Choose to record all inbound and outbound calls, both internal and external, across all devices.
Report on live calls across all users, groups and sites, to adjust business resources accordingly.
Secure and Resilient
Store recordings for up to seven years for compliance in our highly secure UK based cloud.
Never Miss a Call
Report on unreturned calls in real-time, ensuring that all calls are handled and no opportunities missed.
No server on site enables multi-site monitoring and supports business continuity.
Display Important Information
Display important call data on office wallboards or by mobile app in real-time or historically.
Mobile Call Recording
Record calls from your mobile devices alongside your fixed telephony in a single platform.
Monitor and report on employee performance, and identify training areas to enhance team.
Schedule Regular Reports
Save time by scheduling important, regular reports to be automatically emailed to you when required.
Never Miss That Important Call
With only a minimal capital outlay, Recording and Reporting are vital for any business.
Abandoned call recovery ensures that if you do miss a call, you can see instantly if it has been returned.
Monitoring of key extension or call routes to ensure they are working efficiently can be done in real-time, and calls can be listened back to ensure quality customer service at all times.
5 STAR REVIEWS
I've dealt with the team at Artemis for many years and can honestly say I've got nothing but praise for their customer service and great products. I would highly recommend talking to them.
Jon Clayson – Hunters Estate Agents
Very happy with the service my company has received from Artemis. Any issues are dealt with very quickly and the staff are very professional, my account manager is very pro-active and nothing is too much trouble.
Tom Bucknall – Tina Bucknall Fashion
I was recommended to Artemis by an IT friend of mine and I'm really thankful to him. Artemis have sorted loads of solutions for me and my team and they are a real partner to my fast growing business, great bunch of people.
David Hanley – Crucial Environmental