Contact Centre Solutions
Easy-to-use, enterprise-grade true Cloud Contact Centre for today’s fast-growing customer focused businesses.
Our solutions combines best in class voice, SMS, chat, email and social media. With a true cloud infrastructure, we operate on a true real-time basis with unlimited scalability and the highest level of resilience and security. Our solutions activate the workforce, empowers businesses and call centres, and informs business leaders to drive exceptional business results and customer experiences.
Hit your service levels and maximise your contact centre productivity by configuring every queue, rule and group. You will see every detail about your contact centre as it happens, meaning you can make a change on the fly.
Social media integration enables you to quickly and easily create a social media channel such as Facebook, LinkedIn or Twitter, within your contact centre, leveraging our industry leading social customer service platform, as a cloud-based solution.
Transform emails into cases, measure response times, service levels and agent productivity with customisable SLAs for each workflow and seamlessly link customer emails with all other contact across any channel, to get a complete picture.
Conversational AI is proven to sell more, while reducing costs. You only know about the customers that contact you, or who are willing to wait to connect with an agent. Do not let any business slip away and generate more sales by letting it speak with the ones that you are not getting to.
Chat delivers contacts to your agents in one smart inbox with full customer engagement history. You can take action in real time to increase sales, improve customer satisfaction and agent satisfaction, and maximise your contact centres efficiency.
Workforce Management is powerful forecasting tool which interprets your history, seasonality, trend analysis and campaigns to predict the future. By being able to create forecasts for any time interval you are prepared to meet the future head-on.
Full PCI DSS integration that is easy to deploy, without the need to make changes to existing systems or processes.
Speech Analytics analyse words, phrases, categories and themes in conversations, happening daily in the contact centre.
Available for many languages, when the caller or agent speaks, our translation engine listens and translates in real time.
Simple, Fast and Powerful
Whether your contact centre is large or small, our Contact Centre solutions provide you with a complete, cloud-based solution that enables you to make a step change and deliver the experience your customers deserve.
As a pay-as-you-go service, there is no reason you cannot gain the benefits of Contact Centre today. We simply work with you to define your customer experience and provide you with your Contact Centre.
5 Star Reviews
I've dealt with the team at Artemis for many years and can honestly say I've got nothing but praise for their customer service and great products. I would highly recommend talking to them.
Jon Clayson – Hunters Estate Agents
Very happy with the service my company has received from Artemis. Any issues are dealt with very quickly and the staff are very professional, my account manager is very pro-active and nothing is too much trouble.
Tom Bucknall – Tina Bucknall Fashion
I was recommended to Artemis by an IT friend of mine and I'm really thankful to him. Artemis have sorted loads of solutions for me and my team and they are a real partner to my fast growing business, great bunch of people.
David Hanley – Crucial Environmental