Help & Support - Artemis Telecoms

Help & Support

FAQs


Below are a series of some of the more commonly asked questions, however do not hesitate to contact us directly with any query at 01444 719300 or email us at support@artemistelecoms.co.uk

Faults and Servicing


Call our support team on 01444 719300 and then press option 1 and select which service you have a fault with and we will help you as quickly as we can.

If you have a morning appointment, the engineer will arrive between 08:00 – 13:00. If you have an afternoon appointment the engineer will arrive between 13:00 – 18:00. Make sure you have supplied us with your contact number and please ensure that someone is on site during the designated time frame.

For out of hours issues, please call our support team on 01444 719300.

Order Installation


Check to see if you have an email from us with this information on. If you do not have this call our support team on 01444 719300 option 1 then option 1 and we will happily update you.

Check to see if you have an email from us with this information on. If you do not have this call our support team on 01444 719300 option 1 then option 4 and we will happily update you.

Check to see if you have an email from us with this information on. If you do not have this call our support team on 01444 719300 option 1 then option 2 and we will happily update you.

If you have a morning appointment, the engineer will arrive between 08:00 – 13:00. If you have an afternoon appointment the engineer will arrive between 13:00 – 18:00. Make sure you have supplied us with your contact number and please ensure that someone is on site during the designated time frame.

Billing


Please visit viewmybill.co.uk and log in to view your itemised billing.

Please call our Accounts team on 01444 719300 option 3 and we will happily assist you.

Please visit viewmybill.co.uk, select ‘Forgot Password’ and follow the steps to reset your password.

Alternatively please call our Accounts team on 01444 719300 option 3 and we will happily assist you.

A full breakdown of your services can be viewed online at viewmybill.co.uk

If you do not have access to your bill online, please call our Accounts team on 01444 719300 option 3 and we will happily assist you.

As part of our environmental policy we do not provide paper bills. Paperless billing is more environmentally friendly and it is now even easier for you to find with our online billing. You can log in and access all your billing details.

We produce our bills at the beginning of the first week of each month. You will receive your first bill to the next closest beginning of the first week of the month, which will have any outstanding rental charges from that month, rental charges for the current month, plus one month’s rental charges in advance. We only charge for your calls in arrears so last month’s calls will appear on the next available bill.

Order Update


Please call our support team on 01444 719300 option 1 then option 1 and we will happily update you.

Please call our support team on 01444 719300 option 1 then option 1 and we will happily update you.

Customer Service


To speak with the Account Management team please call 01444 719300 option 2 then option 5 and we will be happy to help.

Yes you can. Transferring your business services to us is quick, easy and cost-effective as we can save you money, provide more call handling features and better customer service. Please call us on 01444 719300 option 2 then option 1 to discuss transferring your services.

Yes you can and we can organise it all for you. Please call us on 01444 719300 option 2 then option 1.

Yes you can and we can organise it all for you. Please call us on 01444 719300 option 2 then option 1.

We have a carefully selected number of channel partners and are always happy to discuss a potential relationship with your business. Please call us on 01444 719300 option 4 to discuss options with our Channel team.